STRUGGLING WITH CLIENT SUPPORT?
Communicating across channels like WhatsApp without one centralised channel results in:
NO OVERSIGHT
Without centralization, getting a clear, big picture of all customer interactions and satisfaction levels is challenging.
SINGLE ACCESS LIMITATION
Only one person at a time can manage or access the WhatsApp chat at a time, making it difficult for teams to collaborate on customer support.
BENEFITS
CENTRAL CHAT DASHBOARD
Get a complete, organized view of all customer messages in one dashboard, improving oversight and satisfaction tracking.
MULTI-USER CHAT MANAGEMENT
Enable multiple team members to handle and collaborate on customer chats simultaneously, increasing efficiency and teamwork.
FAMILIAR CHAT, SUPERIOR SUPPORT
Maintain customer comfort with existing channels like WhatsApp, while elevating their experience through enhanced support.
KEY FEATURES
BULK MESSAGING WITH API SUPPORT
Easily send bulk WhatsApp messages tailored to your audience with our simple interface or API for custom integration
SCHEDULED CAMPAIGNS
Strategically plan and automate the delivery of your messaging campaigns to ensure maximum impact at the optimal moment.
1. WHISPER
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2. MESSENGER
SHARED INBOX
Manage customer messages from email and WhatsApp in one place for consistent and quick responses
PERSONALIZED REPLIES
Use AI for fast, tailored support, boosting customer happiness.
INTERACTION LOGS
Access detailed records of all customer interactions across channels, enabling personalized service and informed decisions.
UNIFIED CUSTOMER VIEW
Easily view customer status, interaction history, and summaries to personalize engagement.
REAL TIME CUSTOMER PROFILE
Dive into customer data and track satisfaction scores, utilizing real-time reporting to stay up to date and adapt to customer needs dynamically.
3. CRM
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4. ENGAGE AI
ADVANCED CUSTOMER INQUIRY
Improve customer interactions with AI which collects all necessary information early on for smoother service
PROCESS OPTIMIZATION
Automate tasks and quickly send complex issues to the right person, saving time.
AI COACH
Use an AI Coach to help your team handle tough questions faster and learn quicker. It gives real-time tips to improve problemsolving.